The starting point for the entire customer service process is meeting and greeting the customer. The vital first moments with the customer set the tone for the entire interaction. By energetically and professionally welcoming your customer, you make successful customer interactions not only possible, but probable.
The Internet has made our lives easier. With that huge database at our fingertips, it’s no longer difficult to find out who the decision makers are in a company. We have a plethora of business contacts, just a click away. But that’s not enough. Your contacts need to know you.